SHIPPING AND RETURNS
‘Available Now’ pieces are items in stock and available for immediate shipment. For orders placed by 1pm GMT (Monday-Friday excluding Public Holidays) we will endeavour to dispatch your order the same day- subject to payment and availability.

Items which are 'Made to Order' normally require 4-6 weeks, from order to shipment.

SHIPPING, TAX AND PRICES
Shipping is free worldwide. 

Estimated delivery times:
All delivery times provided are approximate, and we cannot be liable for any delays in delivery.

UNITED KINGDOM: 
1-2 WORKING DAYS
For same day courier service in London, please contact office@rosadelacruz.com

INTERNATIONAL: 
2-3 WORKING DAYS
If you do not see your country at checkout, please contact office@rosadelacruz.com to see if we are able to deliver to your destination.

All items are shipped insured at their full value.
All orders require a signature upon delivery.

All prices shown on our website are in GBP (£) and inclusive of VAT based on UK delivery. For international shipments, custom duties and/or tax based on your shipping destination will be calculated and included at checkout. All deliveries outside of the UK will have their VAT removed from the price of the good.

We reserve the right to modify prices and delivery costs at any time without prior notice.

RETURNS
You can return any item in its original and unused condition for a refund within 14 days of receiving your order.

We will only accept items with Rosa de la Cruz London tags still attached and all original packaging included.

Please contact office@rosadelacruz.com to process an order return.

All shipping return costs are the responsibility of the customer.
All goods will be inspected on return, and in the unlikely event that an item is returned to us in an unsuitable condition, we may return it to the customer.

Bespoke orders are Final Sale and not eligible for refund or return. In addition, all items marked FINAL SALE are not eligible for refund or return.